Pemkot Palembang

“Laser”, Layanan Sehari Kelar Dari PT.PLN

PALEMBANG – ” Laser ” (layanan sehari kelar) adalah sebuah bentuk produk terbaru dari PT. PLN dalam mempercepat melayani pelanggannya,dan ini merupakan terobosan terbaru yang diluncurkan oleh PT PLN (persero) area Palembang.
Launching pelayanan ini sendiri di mulai pada bulan November 2017 lalu dan merupakan sebuah bentuk solusi  yang di tawarkan oleh pihak PT.PLN untuk meningkatkan kepuasan masyarakat dalam mendapatkan layanan.
Dengan konsep One Day Service semua bentuk pelayanan pasang baru atau perubahan daya dan migrasi Listrik Prabayar tanpa perluasan jaringan dapat dilayani dalam waktu satu hari kerja setelah pembayaran.
Syarat dan ketentuan pelanggan untuk mendapatkan program Laser Khusus pelanggan yang berada di wilayah kota palembang dan sekitarnya dengan memiliki nomor telepon yang bisa dihubungi.
Rosmalina, Deputy Manager Hukum dan Humas PT PLN WS2JB dalam rilis resminya mengatakan, ” Sampai Desember 2017 sebanyak 6080 pelanggan telah menikmati kemudahan dalam mendapatkan aliran listrik dengan adanya Laser ini,”jelasnya.
Ditambahkan Rosmalina adapun cara berlangganan pada pelanggan baru atau dikenal dengan Pasang Baru diawali dengan pelanggan mendaftar ke Kantor PLN terdekat/ Call Center 123/ via website www.pln.co.id/ PLN Mobile. Selanjutnya, pelanggan membayar biaya penyambungan atau token perdana di bank yang telah ditentukan PLN.
” Layanan Sehari Kelar dihitung saat pelanggan membayar biaya penyambungan dan Dilanjutkan dengan pemasangan Alat Pembatas dan Pengukur (APP), serta Listrik pelanggan dapat dinyalakan setelah memiliki Sertifikat Laik Operasi (SLO),”Tambahnya.
Dijelaskannya bagi pelanggan yang memilih untuk migrasi atau pindah menggunakan Listrik Prabayar prosesnya jauh lebih simpel. Proses migrasi tidak dikenakan biaya apapun, pelanggan cukup menghubungi Kantor PLN terdekat atau hubungi Call Center 123 dengan pilihan migrasi ke Listrik Prabayar dan menyediakan ID Pelanggan.
” Jika pelanggan memilih untuk melakukan perubahan daya maka dapat menghubungi Kantor PLN terdekat/ Call Center 123/ via website www.pln.co.id/ PLN Mobile dengan pilihan perubahan daya. Kemudian membayar biaya atas perubahan daya setelahnya dilaksanakan penambahan daya bagi pelanggan,”Pukasnya.
Sementara Ari yang merupakan salah satu pelanggan PLN yang berhasil di temui saat akan mengurus program Laser di kantor PLN di jalan Arivai mengatakan sangat terbantu dengan adanya program Laser ini.
“ Terimakasih kepada PLN karena adanya Laser ini, saya mendapatkan kemudahan mengurus penyambungan listrik baru,  ya  hanya satu hari rumah saya sudah terang teraliri listrik,”ucapnya singkat. (Red/ern)

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  117. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.

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    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit
    every requirement.
    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by a company’s customers?

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    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and
    why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a
    company’s first day, as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep
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    To do so, an outsourcing company must have its support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and
    experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders
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    Given their many responsibilities, many startup founders accept that
    they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger
    source of talent from all over the world. At the same time, companies that outsource
    customer support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing
    service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much of management’s
    time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact
    with customer service, many customers will express their satisfaction in getting
    their voices heard. If customer service companies and their
    team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.

    Providing a highly specialized, dedicated team of professionals from day one is
    a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing
    support to startup companies. Over the years, the company
    has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support,
    Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support,
    Data Labeling, Digital Marketing Solutions, and Cyber
    Security. The company provides only dedicated agents,
    in-house training, and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US and European markets with numerous awards
    and positive reviews from satisfied clients on Clutch and other
    reputable platforms. Helpware’s people-focused culture
    seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either
    option separately.
    Helpware’s focused on developing its people and
    their skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to
    Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.

    Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with
    clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its
    clients’ home countries.
    The company is well-versed in matters concerning data privacy.

    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies
    that wanted to change the customer experience by applying a personal
    touch to customer care. The company is now Europe’s number-one customer
    support outsourcing company, providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK,
    Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center,
    so location and time zone differences aren’t as pronounced as operations in Asia and South
    America.
    Companies that outsource customer service to Ascensos value the
    fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are
    more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry,
    Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and
    accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000
    agents speaking over 265 languages and deservedly belongs
    to a league of good customer service companies. You won’t find
    it difficult to get support in the language and location you
    require.
    Clients also appreciate the company’s expertise in providing
    omnichannel solutions.
    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to
    some of today’s major global brands. In addition, the company offers contact center and
    BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries throughout
    North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve
    major CX and employee experience (EX) pain points and take their customer
    service systems to the next level. Like any modern BPO, VXI employs omnichannel
    support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit
    employees from more than 120 cities worldwide. This strategy also lets them provide 24-hour customer
    support outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer
    experiences that reflect the client’s vision,
    voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem
    of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer
    flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies
    that specialize in multi-continent support services. The company employs native English contact center
    agents with experience in multiple industries.
    Skycom also offers a full range of services,
    including business process outsourcing, telemarketing and sales,
    customer support, and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned
    to 35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing
    with time zone and distance differences.
    Skycom covers a wide range of industries, including healthcare,
    travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.

    This means company-provided support agents are more
    sensitive in detecting changes in the customer’s voice or
    tone. As a result, they can respond to these
    changes to defuse any tension and lead the customer into a more positive mindset.

    Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.

    It handles customer service duties over the phone, email,
    live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital
    CX innovators. In particular, it designs and produces next-generation digital
    solutions for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media,
    communications, eCommerce, financial technology, travel, hospitality, automotive,
    healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support
    services in various countries and more than 50
    languages.
    Telus is famous among IT services outsourcing companies for organizing
    an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers
    from its offices to complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company
    that specializes in providing support outsourcing services across the USA.

    It employs more than 60,000 remote agents in the U.S.,
    Canada, and the United Kingdom. Unlike a traditional BPO, Arise
    utilizes a network of service partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25%
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    want to outsource customer service small business really needs.

    Pros:
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    It also means Arise conforms to widely accepted data privacy
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    Arise also focuses its employment on local talent, hiring
    residents of the U.S., UK, and Canada. This means stable
    employment for the company and an easier method of hiring or replacing
    staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for
    your customer support outsourcing needs? Perform the necessary research before settling on your choice.

    For instance, some customer service outsource companies on our list might command
    a pricing structure higher than what your budget
    holds.
    In addition, consider your company’s specific requirements and areas for
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